Last Updated: November, 2025

Refund & Return Policy

The Aroma Country Guarantee

We want you to experience luxury scent with complete confidence.
If there’s anything wrong with your order or you’re not fully satisfied, contact us — we’ll make it right.

To be eligible for a return or exchange, please contact us within 30 days of receiving your order.

Email: support@aromacountry.com
Phone: (216) 513-5144

Exchanges

Not in love with your scent? No problem.
We’re happy to offer an exchange if you're unsatisfied with your product for any reason.

To request an exchange, contact us at support@aromacountry.com or call (216) 513-5144.

24 oz. & Gallon Bottle Return Policy

We want you to be sure you love your choice before committing to a larger size. Because our 24 oz. and 1-gallon bottles are made to order and cannot be resold once opened, these sizes are non-returnable.

We recommend starting with a sample size or smaller bottle to ensure the scent is right for you.

Refunds

Once we receive and inspect your return, we’ll notify you of the outcome.
If your refund is approved, it will be processed to your original payment method within 5–10 business days.

Please note, it may take additional time for your bank or credit card provider to post the refund to your account.

If more than 10 business days have passed since your refund was approved, please contact us at support@aromacountry.com